DEPARTMENT OF INDUSTRIAL ENGINEERING (ENGLISH)
Bachelor	TR-NQF-HE: Level 6	QF-EHEA: First Cycle	EQF-LLL: Level 6

Ders Genel Tanıtım Bilgileri

Course Code:

1411421010

Ders İsmi:

Quality Systems and Management

Ders Yarıyılı:

Spring

Ders Kredileri:

Theoretical	Practical	Credit	ECTS
3	0	3	4

Language of instruction:

Ders Koşulu:

Ders İş Deneyimini Gerektiriyor mu?:

Type of course:

Necessary

Course Level:

Bachelor

TR-NQF-HE:6. Master`s Degree

QF-EHEA:First Cycle

EQF-LLL:6. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi Elif TARAKÇI

Course Lecturer(s):

Course Assistants:

Dersin Amaç ve İçeriği

Course Objectives:	With this course, it is aimed that students gain knowledge about current quality management initiatives and quality standards, understand the impact of quality management in the competitive business environment, and gain skills that will increase customer satisfaction and productivity by processing quality into products/processes.
Course Content:	Quality concepts and their historical development Dimensions of quality Quality costs Quality circles Quality function deployment Failure modes and impact analysis Quality assurance Total quality Management six sigma ISO 9000 standards

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) Should be able to discuss quality management concepts
2 - Skills
Cognitive - Practical
1) Comparing total quality management and six sigma approaches
2) Explain and apply the principles of quality function deployment.
3 - Competences
Communication and Social Competence
Learning Competence
1) Define the dimensions of quality and explain the costs of quality
Field Specific Competence
Competence to Work Independently and Take Responsibility

Ders Akış Planı

Week	Subject	Related Preparation
1)	Management dimension of quality	text book
2)	Quality dimensions, quality costs	text book
3)	Quality opinions and contributions from Deming, Juran, Crosby, Taguchi	text book
4)	Total quality in organizations	text book
5)	Leadership, quality statements, strategic planning	text book
6)	Hoshin Kanri and Poka Yoke	text book
7)	quality management systems	text book
8)	midterm	text book
9)	Six Sigma Methodology	text book
10)	Six Sigma Methodology	text book
11)	Total Quality Management and Six Sigma	text book
12)	Quality Function Deployment 1	text book
13)	Quality Function Deployment 2	text book
14)	Failure mode and impact analysis	text book
15)	Quality in the USA, Japan and China, the effect of quality problems on the success of companies	text book
16)	final	text book

Sources

Course Notes / Textbooks:	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay
References:	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay

Ders - Program Öğrenme Kazanım İlişkisi

Ders Öğrenme Kazanımları	1	2	3	4
Program Outcomes
1) Adequate knowledge of mathematics (a), science (b) and industrial engineering (c) (1) and the ability to use this knowledge in complex engineering problems.
2) Ability to work effectively both individually and in interdisciplinary and multidisciplinary teams.
3) Awareness of the necessity of lifelong learning and the ability to access information, to follow developments in science and technology, and to constantly renew oneself.
4) Knowledge of project management, risk management, innovation and change management, entrepreneurship and sustainable development
5) Awareness of the sectors and the ability to prepare a business plan.
6) Professional and ethical responsibility awareness and acting in accordance with ethical principles.
7) Information about the problems of the age in the field of engineering and the effects and legal consequences of engineering practices on health, environment and safety in universal and social dimensions.
8) Information about current engineering practices and standards used in engineering practices.
9) The ability to identify, formulate and solve complex engineering problems, and the ability to select and apply appropriate analysis and modeling methods for this purpose.
10) The ability to design a complex system, process, device or product using modern methods under realistic constraints and conditions and to meet specific requirements.
11) The ability to develop, select and use modern techniques and tools necessary for the solution of engineering problems, and the ability to use information technologies effectively.
12) Ability to design and conduct experiments, collect data, analyze data and interpret results for the study of engineering problems or research issues.
13) Ability to communicate effectively, write reports and make presentations in Turkish and English with oral, written and visual methods.
14) In-depth knowledge of appropriate analytical and experimental methods and computational methods for system integration such as simulation (a), production systems (b) operations research (c) and statistics (d).
15) Skills in designing (a) and improving (b), defining goals and criteria (c), analyzing (d) and developing solutions (e) systems that include people, materials, information, equipment and energy to creatively solve real-life problems

Ders - Öğrenme Kazanımı İlişkisi

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Adequate knowledge of mathematics (a), science (b) and industrial engineering (c) (1) and the ability to use this knowledge in complex engineering problems.
2)	Ability to work effectively both individually and in interdisciplinary and multidisciplinary teams.
3)	Awareness of the necessity of lifelong learning and the ability to access information, to follow developments in science and technology, and to constantly renew oneself.
4)	Knowledge of project management, risk management, innovation and change management, entrepreneurship and sustainable development
5)	Awareness of the sectors and the ability to prepare a business plan.
6)	Professional and ethical responsibility awareness and acting in accordance with ethical principles.
7)	Information about the problems of the age in the field of engineering and the effects and legal consequences of engineering practices on health, environment and safety in universal and social dimensions.	5
8)	Information about current engineering practices and standards used in engineering practices.
9)	The ability to identify, formulate and solve complex engineering problems, and the ability to select and apply appropriate analysis and modeling methods for this purpose.
10)	The ability to design a complex system, process, device or product using modern methods under realistic constraints and conditions and to meet specific requirements.
11)	The ability to develop, select and use modern techniques and tools necessary for the solution of engineering problems, and the ability to use information technologies effectively.
12)	Ability to design and conduct experiments, collect data, analyze data and interpret results for the study of engineering problems or research issues.
13)	Ability to communicate effectively, write reports and make presentations in Turkish and English with oral, written and visual methods.
14)	In-depth knowledge of appropriate analytical and experimental methods and computational methods for system integration such as simulation (a), production systems (b) operations research (c) and statistics (d).
15)	Skills in designing (a) and improving (b), defining goals and criteria (c), analyzing (d) and developing solutions (e) systems that include people, materials, information, equipment and energy to creatively solve real-life problems

Öğrenme Etkinliği ve Öğretme Yöntemleri

Anlatım
Bireysel çalışma ve ödevi
Grup çalışması ve ödevi
Rapor Yazma
Soru cevap/ Tartışma

Ölçme ve Değerlendirme Yöntemleri ve Kriterleri

Yazılı Sınav (Açık uçlu sorular, çoktan seçmeli, doğru yanlış, eşleştirme, boşluk doldurma, sıralama)
Sözlü sınav
Sunum

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Attendance	14	% 5
Presentation	3	% 15
Midterms	1	% 20
Semester Final Exam	1	% 40
total		% 80
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 40
total		% 80

İş Yükü ve AKTS Kredisi Hesaplaması

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	2	28
Study Hours Out of Class	14	4	56
Presentations / Seminar	3	3	9
Midterms	1	2	2
Final	1	3	3
Total Workload			98