DEPARTMENT OF INDUSTRIAL ENGINEERING (ENGLISH)
Qualification Awarded	Program Süresi	Toplam Kredi (AKTS)	Öğretim Şekli	Yeterliliğin Düzeyi ve Öğrenme Alanı
Bachelor's (First Cycle) Degree	4	240	FULL TIME	TYÇ, TR-NQF-HE, EQF-LLL, ISCED (2011):Level 6 QF-EHEA:First Cycle TR-NQF-HE, ISCED (1997-2013): 44,52

Ders Genel Tanıtım Bilgileri

Course Code:

1411421010

Ders İsmi:

Quality Systems and Management

Ders Yarıyılı:

Spring

Ders Kredileri:

Theoretical	Practical	Labs	Credit	ECTS
3	0	0	3	4

Language of instruction:

Ders Koşulu:

Ders İş Deneyimini Gerektiriyor mu?:

Other Recommended Topics for the Course:

Type of course:

Necessary

Course Level:

Bachelor

TR-NQF-HE:6. Master`s Degree

QF-EHEA:First Cycle

EQF-LLL:6. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi Elif TARAKÇI

Course Lecturer(s):

Course Assistants:

Dersin Amaç ve İçeriği

Course Objectives:

The aim of this course is to provide students with information about current quality management initiatives and quality standards, understand the impact of quality management in a competitive business environment, and gain skills to increase customer satisfaction and efficiency by incorporating quality into products/processes.

Course Content:

This course covers fundamental quality concepts, the development of quality philosophy, and various quality management approaches. The evaluation of quality understanding, process management, and control mechanisms will be discussed. Key theories in quality management, including Crosby’s Zero Defect Theory, Deming’s Theories, Juran’s Philosophy, and Ishikawa’s Fishbone Diagram, will be examined.
Additionally, quality management techniques such as Six Sigma and KAIZEN will be explored in detail. The ISO 9001 Standard and standardization processes, the importance of quality in the service sector, and the EFQM Excellence Model will be addressed. The course will include field studies on quality management systems, case studies, and student presentations.
By the end of the term, students will gain the ability to analyze quality management systems practically and improve processes effectively.

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) To be able to have knowledge about Quality Management Systems and their basic concepts.
2) To be able to evaluate the importance of the quality management system.
3) To be able to explain the concept of quality, its components and its historical development.
4) To be able to explain the process management system and its importance.
5) To be able to evaluate the importance and necessity of quality improvement.
6) To be able to distinguish the approaches and methods used for problem definition, analysis and improvement.
7) To be able to understand and apply Quality Standards.
8) To be able to have knowledge about the effects of engineering applications on society, health and safety, economy, sustainability and environment within the scope of the UN Sustainable Development Goals and to be aware of the legal consequences of engineering solutions.
2 - Skills
Cognitive - Practical
3 - Competences
Communication and Social Competence
Learning Competence
Field Specific Competence
Competence to Work Independently and Take Responsibility

Ders Akış Planı

Week	Subject	Related Preparation
1)	Basic Quality Concept	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
2)	Quality Philosophy and Quality Understanding in Turkey	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
3)	Process Management and Control	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
4)	Development of Quality Philosophy (Crosby Zero Defect Theory)	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
5)	Development of Quality Philosophy (Deming’s Theories – JURAN’s Philosophy)	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
6)	Development of Quality Philosophy (Ishikawa/Fishbone Diagram)	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
7)	Quality Management Techniques (6 Sigma)	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
8)	Midterm Exam	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
9)	Quality Management Techniques (KAIZEN)	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
10)	Standard and standardization (ISO 9001)	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
11)	Importance of Quality in the Service Sector	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
12)	EFQM Excellence Model	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
13)	Quality Management System Case Study I	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
14)	Quality Management System Case Study II	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
15)	Presentations	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007
16)	End-of-Term Exam	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2007

Sources

Course Notes / Textbooks:	Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. Total quality management : text with cases / John S. Oakland Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2006
References:	- Besterfield,D.H., Michna, C.B., Besterfield, G.H., Sacre, M.B. (2003). Total Quality Management, Prentice Hall, NJ. - Toplam kalite yönetiminin dört aşaması / Charles N. Weaver; çev. Tuncay Birkan, Osman Akınbay - Total quality management : text with cases / John S. Oakland - Kalite liderliği : dorukları düşleyenlerin kitabı / Nurallah Genç, 2006 - Lecture Notes

Ders - Program Öğrenme Kazanım İlişkisi

Ders Öğrenme Kazanımları	1	2	3	4	5	6	7	8
Program Outcomes
1) Engineering Knowledge: Knowledge in mathematics, science, basic engineering, computer computing.
2) Engineering Knowledge: Knowledge in subjects specific to the discipline of industrial engineering.
3) Engineering Knowledge: Ability to use this knowledge in solving complex engineering problems.
4) Problem Analysis: Ability to define, formulate and analyze complex engineering problems using basic science, mathematics and engineering knowledge and considering the UN Sustainable Development Goals*
5) Engineering Design: Ability to design creative solutions to complex engineering problems.
6) Engineering Design: Ability to design complex systems, processes, devices or products to meet current and future needs, considering realistic constraints and conditions*.
7) Use of Techniques and Tools: Ability to select and use appropriate techniques, resources, and modern engineering and computing tools, including estimation and modeling, for the analysis and solution of complex engineering problems, while being aware of their limitations.
8) Research and Review: Ability to conduct literature research for the investigation of complex engineering problems.
9) Research and Review: Ability to design experiments for the investigation of complex engineering problems.
10) Research and Review: Ability to conduct experiments for the investigation of complex engineering problems.
11) Research and Investigation: Ability to collect data to investigate complex engineering problems.
12) Research and Review: Ability to analyze and interpret results for the investigation of complex engineering problems.
13) Research and Review: Ability to use research methods for the investigation of complex engineering problems.
14) Global Impact of Engineering Practices: Knowledge of the impacts of engineering practices on society, health and safety, economy, sustainability and the environment within the scope of the UN Sustainable
15) Global Impact of Engineering Practices: Awareness of the legal implications of engineering solutions.
16) Ethical Behavior: Acting in accordance with the principles of the engineering profession*, knowledge of ethical responsibility.
17) Ethical Behavior: Awareness of being impartial, non-discriminatory and inclusive of diversity.
18) Individual and Teamwork: Ability to work individually (face-to-face, remotely or mixed).
19) Individual and Teamwork: Ability to work effectively as a team member or leader in intra-disciplinary teams (face-to-face, remotely or mixed).
20) Individual and Teamwork: Ability to work effectively as a team member or leader in multi-disciplinary teams (face-to-face, remotely or mixed).
21) Oral and Written Communication: Ability to communicate effectively in technical matters, both verbally and in writing, taking into account the various differences of the target audience (such as education, language,profession).
22) Project Management: Knowledge of business practices such as project management and economic feasibility analysis.
23) Project Management: Awareness of entrepreneurship and innovation.
24) Lifelong Learning: Lifelong learning skills that include independent and continuous learning, adapting to new and developing technologies, and questioning thinking about technological changes.

Ders - Öğrenme Kazanımı İlişkisi

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Engineering Knowledge: Knowledge in mathematics, science, basic engineering, computer computing.
2)	Engineering Knowledge: Knowledge in subjects specific to the discipline of industrial engineering.
3)	Engineering Knowledge: Ability to use this knowledge in solving complex engineering problems.
4)	Problem Analysis: Ability to define, formulate and analyze complex engineering problems using basic science, mathematics and engineering knowledge and considering the UN Sustainable Development Goals*
5)	Engineering Design: Ability to design creative solutions to complex engineering problems.
6)	Engineering Design: Ability to design complex systems, processes, devices or products to meet current and future needs, considering realistic constraints and conditions*.
7)	Use of Techniques and Tools: Ability to select and use appropriate techniques, resources, and modern engineering and computing tools, including estimation and modeling, for the analysis and solution of complex engineering problems, while being aware of their limitations.	5
8)	Research and Review: Ability to conduct literature research for the investigation of complex engineering problems.
9)	Research and Review: Ability to design experiments for the investigation of complex engineering problems.
10)	Research and Review: Ability to conduct experiments for the investigation of complex engineering problems.
11)	Research and Investigation: Ability to collect data to investigate complex engineering problems.
12)	Research and Review: Ability to analyze and interpret results for the investigation of complex engineering problems.
13)	Research and Review: Ability to use research methods for the investigation of complex engineering problems.
14)	Global Impact of Engineering Practices: Knowledge of the impacts of engineering practices on society, health and safety, economy, sustainability and the environment within the scope of the UN Sustainable
15)	Global Impact of Engineering Practices: Awareness of the legal implications of engineering solutions.
16)	Ethical Behavior: Acting in accordance with the principles of the engineering profession*, knowledge of ethical responsibility.
17)	Ethical Behavior: Awareness of being impartial, non-discriminatory and inclusive of diversity.
18)	Individual and Teamwork: Ability to work individually (face-to-face, remotely or mixed).
19)	Individual and Teamwork: Ability to work effectively as a team member or leader in intra-disciplinary teams (face-to-face, remotely or mixed).
20)	Individual and Teamwork: Ability to work effectively as a team member or leader in multi-disciplinary teams (face-to-face, remotely or mixed).
21)	Oral and Written Communication: Ability to communicate effectively in technical matters, both verbally and in writing, taking into account the various differences of the target audience (such as education, language,profession).
22)	Project Management: Knowledge of business practices such as project management and economic feasibility analysis.
23)	Project Management: Awareness of entrepreneurship and innovation.
24)	Lifelong Learning: Lifelong learning skills that include independent and continuous learning, adapting to new and developing technologies, and questioning thinking about technological changes.

Öğrenme Etkinliği ve Öğretme Yöntemleri

Anlatım
Course
Grup çalışması ve ödevi
Homework
Örnek olay çalışması

Ölçme ve Değerlendirme Yöntemleri ve Kriterleri

Homework
Uygulama
Grup Projesi
Sunum
Raporlama
Örnek olay sunma

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Attendance	14	% 5
Presentation	3	% 15
Midterms	1	% 20
Semester Final Exam	1	% 40
total		% 80
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 40
total		% 80

İş Yükü ve AKTS Kredisi Hesaplaması

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	3	42
Study Hours Out of Class	14	6	84
Presentations / Seminar	3	6	18
Midterms	1	2	2
Final	1	4	4
Total Workload			150