BİLGİ PAKETİ / DERS KATALOĞU
2019002003 Effective Communication in an Emergency
Degree Programs
FIRST AND EMERGENCY AID
Diploma SupplementNational Qualifications
FIRST AND EMERGENCY AID
Associate TR-NQF-HE: Level 5 QF-EHEA: Short Cycle EQF-LLL: Level 5

Ders Genel Tanıtım Bilgileri

Course Code: 2019002003
Ders İsmi: Effective Communication in an Emergency
Ders Yarıyılı: Fall
Ders Kredileri:
Theoretical Practical Credit ECTS
2 0 2 3
Language of instruction: TR
Ders Koşulu:
Ders İş Deneyimini Gerektiriyor mu?: No
Type of course: Bölüm Seçmeli
Course Level:
Associate TR-NQF-HE:5. Master`s Degree QF-EHEA:Short Cycle EQF-LLL:5. Master`s Degree
Mode of Delivery: Face to face
Course Coordinator : Öğr.Gör. Duygu DENİZ
Course Lecturer(s):
Course Assistants:

Dersin Amaç ve İçeriği

Course Objectives: To train students who have the knowledge to solve communication problems in emergency service and crisis environments.
Course Content: Introduction to the Course: Introduction, Goal and Learning Objectives, Human Concept (Basic Human Requirements, Development Theories), Behavioral Characteristics (Passive, Aggressive, Manipulative, Assertive Behavior, Assertive Behavior Development Techniques), Personality Structure and Concepts (Self Concept, Self-Esteem, The Concept of Identity and Self-Recognition), Communication Concept and Components, Communication Types and Body Language, Conflict in Communication, Therapeutic Communication with Patients and Their Relatives and Empathy, Stress and Crisis Concept and Management, Communication with Patient Experiencing Anger and Anger, Patient Experiencing Anxiety and Anxiety Communication with, Communication between Employees in the Emergency Department.

Learning Outcomes

The students who have succeeded in this course;
Learning Outcomes
1 - Knowledge
Theoretical - Conceptual
1) They have information about human and human behavioral characteristics.
2) They know the concepts that make up the personality structure.
3) They know the basic features of communication.
4) They know the types of communication.
2 - Skills
Cognitive - Practical
3 - Competences
Communication and Social Competence
1) They know the focal points of conflict in communication and the communication methods to be established with the patient and patient relatives.
2) They know the concept of empathy. They know the concepts of stress and crisis and the techniques used in their management.
3) They know the communication methods to be established between the patients who have anxiety and anger symptoms and those who work in chaos.
Learning Competence
Field Specific Competence
Competence to Work Independently and Take Responsibility

Ders Akış Planı

Week Subject Related Preparation
1) Introduction
2) Humanity -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
3) Behavioral Features -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
4) Personality Structure and Concepts -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
5) Communication Concept and Elements -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
6) Communication Types and Body Language -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
7) Effective Communication with Patients and Their Relatives -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
8) Midterms -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
9) Effective Communication with Patients and Their Relatives-Empathy -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
10) Stress and Crisis Concepts -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
11) Communication in Stress, Crisis and Emergency Situations -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
12) Conflict in Communication -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
13) Anger and Communication with the Angry Patient -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
14) Anxiety and Communication with Anxiety Patient -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
15) Chaos in the Emergency Department and Effective Communication Between Employees -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751
16) Final Exams -Ünsal Oskay, İletişimin ABC’si , Der Yayınevi, İstanbul, 2004. - Mete Çamdereli, İletişime Giriş, Dem Yayınları, 2008 -Martha Davis, Matthew McKay, Patrick Fanning, İletişim Becerileri, Hyb Yayıncılık. -Demet Gürüz, Ayşen Temel Eğinli, İletişim Becerileri, Seçkin Yayıncılık, Kasım 2010. -Demirel Y. (2016). Sağlık Hizmetlerinde Sağlıklı İletişim. ISBN:9786059942751

Sources

Course Notes / Textbooks: Afet ve Acil Durum Yönetimi Yazar: Tayfun Özdikmen
Disiplinlerarası Bakışla AFET RİSK YÖNETİMİ - 1 EditörlerNehir Varol, Timur Gültekin.
References: Afet ve Acil Durum Yönetimi Yazar: Tayfun Özdikmen
Disiplinlerarası Bakışla AFET RİSK YÖNETİMİ - 1 EditörlerNehir Varol, Timur Gültekin

Ders - Program Öğrenme Kazanım İlişkisi

Ders Öğrenme Kazanımları

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7
Program Outcomes
1) Graduates have basic theoretical knowledge about first and emergency services.
2) Graduates have knowledge of ethical judgement regarding first and emergency services.
3) Graduates use basic theoretical and applied knowledge about first and emergency services.
4) Graduates carry out a task independently by using their basic knowledge of first and emergency services.
5) Graduates know the scene and patient evaluation and precautions to be taken in case of emergency.
6) Graduates know the laws, regulations, legislation and professional ethical rules regarding their duties, rights and responsibilities as a First and Emergency Aid Technician and act in accordance with these rules.
7) Graduates follow the developments in the agenda of the society and the world in the field of health and evaluate them with social responsibility awareness.
8) Graduates determine their learning needs and have the competence to direct their own learning.
9) Graduates can work as a team member to solve unforeseen and complex problems encountered in applications related to the occupation.
10) Graduates can inform the relevant people and institutions by using their basic knowledge and skills in the field of first and emergency aid.
11) Graduates have basic pratical knowledge about first and emergency services.
12) Graduates will have the ability to use materials suitable for the conditions of the sick or injured during patient transport and to position them.
13) Graduates know patient transport techniques and methods in prehospital emergency care.
14) Graduates will have knowledge about the use of drugs and medical interventions related to their profession in emergency care, analyze applications related to basic life support and advanced life support, perform ECG rhythm analysis, and have emergency care skills appropriate to rhythms.

Ders - Öğrenme Kazanımı İlişkisi

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Program Outcomes Level of Contribution
1) Graduates have basic theoretical knowledge about first and emergency services.
2) Graduates have knowledge of ethical judgement regarding first and emergency services.
3) Graduates use basic theoretical and applied knowledge about first and emergency services.
4) Graduates carry out a task independently by using their basic knowledge of first and emergency services.
5) Graduates know the scene and patient evaluation and precautions to be taken in case of emergency.
6) Graduates know the laws, regulations, legislation and professional ethical rules regarding their duties, rights and responsibilities as a First and Emergency Aid Technician and act in accordance with these rules.
7) Graduates follow the developments in the agenda of the society and the world in the field of health and evaluate them with social responsibility awareness.
8) Graduates determine their learning needs and have the competence to direct their own learning.
9) Graduates can work as a team member to solve unforeseen and complex problems encountered in applications related to the occupation.
10) Graduates can inform the relevant people and institutions by using their basic knowledge and skills in the field of first and emergency aid.
11) Graduates have basic pratical knowledge about first and emergency services.
12) Graduates will have the ability to use materials suitable for the conditions of the sick or injured during patient transport and to position them.
13) Graduates know patient transport techniques and methods in prehospital emergency care.
14) Graduates will have knowledge about the use of drugs and medical interventions related to their profession in emergency care, analyze applications related to basic life support and advanced life support, perform ECG rhythm analysis, and have emergency care skills appropriate to rhythms.

Öğrenme Etkinliği ve Öğretme Yöntemleri

Anlatım
Beyin fırtınası /Altı şapka
Course
Soru cevap/ Tartışma

Ölçme ve Değerlendirme Yöntemleri ve Kriterleri

Yazılı Sınav (Açık uçlu sorular, çoktan seçmeli, doğru yanlış, eşleştirme, boşluk doldurma, sıralama)

Assessment & Grading

Semester Requirements Number of Activities Level of Contribution
Midterms 1 % 40
Semester Final Exam 1 % 60
total % 100
PERCENTAGE OF SEMESTER WORK % 40
PERCENTAGE OF FINAL WORK % 60
total % 100

İş Yükü ve AKTS Kredisi Hesaplaması

Activities Number of Activities Duration (Hours) Workload
Course Hours 14 2 28
Study Hours Out of Class 14 4 56
Midterms 1 2 2
Final 1 2 2
Total Workload 88