BUSINESS (ENGLISH)
Bachelor	TR-NQF-HE: Level 6	QF-EHEA: First Cycle	EQF-LLL: Level 6

Ders Genel Tanıtım Bilgileri

Course Code:

1314002004

Ders İsmi:

Quality Systems and Management

Ders Yarıyılı:

Spring

Ders Kredileri:

Theoretical	Practical	Credit	ECTS
3	0	3	6

Language of instruction:

Ders Koşulu:

Ders İş Deneyimini Gerektiriyor mu?:

Type of course:

Department Elective

Course Level:

Bachelor

TR-NQF-HE:6. Master`s Degree

QF-EHEA:First Cycle

EQF-LLL:6. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Prof. Dr. Özlem Arzu AZER

Course Lecturer(s):

Course Assistants:

Dersin Amaç ve İçeriği

Course Objectives:

1. Enable students to understand the importance of quality in modern business scenarios to individuals, organizations, customers, suppliers, and society.
2. Identify and describe the key components and challenges of total quality management (TQM) and understand how organizations approach TQM deployment.
3. Acknowledge the role of attitudes, beliefs, behaviors, and ethics on quality.
4. Differentiate between internal and external customers and discern perceptions of quality and the effect on customer relations.
5. Differentiate between quality assurance and quality control.
6. Distinguish different quality improvement strategies such as TQM, ISO implementation of Lean Principles.
7. Familiarize students with effectiveness and efficiency principles as related to quality, productivity, and supply chain management.
8. Demonstrate value of understanding effective communication and behavioral styles.
9. Demonstrate problem solving with the use of quality tools.

Course Content:

This course introduces the concepts, tools, and techniques used in quality cultures, effective team structures, measurement of quality, productivity, and competitiveness in the business administration processes. The course connects leadership, supplier-customer relationships, employee engagement, data collection and analysis, productivity, statistical process control, and other topics related to quality and customer satisfaction.

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) Define quality and discuss obstacles of quality management.
2) Recognize the Principles of Total Quality Management
3) Utilize communication effectively with customers and co-workers to foster positive relationships
4) Comprehend the impact of engagement and motivation on quality
5) Define quality assurance and quality control and describe the consequences of poor quality management
6) Explain error tolerances and rationalize the impact of over-control and under-control and standard operating procedures.
7) Discuss key elements of quality improvement strategies using PDCA and Lean tools.
8) Interpret and understand inspection requirements, certificates of compliance, and other means of quality verification.
9) Recognize the impact of documentation, reporting, inspecting, and auditing in product liability and costs to the individual and company.
10) Develop and use common charting methods for problem solving and data collection.
2 - Skills
Cognitive - Practical
3 - Competences
Communication and Social Competence
Learning Competence
Field Specific Competence
Competence to Work Independently and Take Responsibility

Ders Akış Planı

Week	Subject	Related Preparation
1)	The Total Quality Approach to Quality Management: Achieving Organizational Excellence	--
2)	Quality and Global Competitiveness	--
3)	Quality Management, Ethics, and Corporate Social Responsibility	--
4)	quality Culture: Changing Hearts, Minds, and Attitudes	--
5)	Customer Satisfaction, Retention, and Loyalty	--
6)	Education and Training	--
7)	Overcoming Politics, Negativity, and Conflict in the Workplace	--
8)	Midterm exam	--
9)	ISO 9000 and Total Quality: The Relationship	--
10)	Overview of Total Quality Tools	--
11)	Quality Function Deployment	--
12)	Optimizing and Controlling Processes through Statistical Process Control	--
13)	Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More	--
14)	Benchmarking	--
15)	Just-in-Time/Lean Manufacturing	--
16)	Final exam	---

Sources

Course Notes / Textbooks:	Quality Management for Organizational Excellence: Introduction to Total Quality, 8th Ed, Author: Goetsch & Davis, ISBN: 978-0-13-379185-3 , Publisher: Prentice Hall
References:	-yok -none.

Ders - Program Öğrenme Kazanım İlişkisi

Ders Öğrenme Kazanımları	1	2	4	5	6	7	8	9	10	11
Program Outcomes
1) Has basic knowledge, concepts and current theoretical knowledge and current developments in the field of business administration.
2) Understands the main actors, conditions and dynamics in the global business environment.
3) Comprehends ethical, legal and security issues related to business life.
4) Shares the results by reaching the right conclusions from the researches with effective data collection and analysis methods.
5) Develops creative solutions to problems that may arise in business processes due to changes in the corporate environment.
6) Plans the activities for the development of the employees under her responsibility and exhibits effective leadership.
7) Takes responsibility for solving complex and unpredictable problems related to her field.
8) Evaluates the advanced knowledge and skills acquired in the field of business with a critical approach.
9) Supports personal and institutional development by adhering to the concept of lifelong learning.
10) Shares his/her thoughts on the issues related to his/her field and solution proposals regarding the problems with experts and non-experts by supporting them with quantitative and qualitative data.
11) By using a foreign language, monitors theoretical and applied knowledge in the field.
12) Understands the importance and necessity of adapting to the changes in the complex and rapidly changing global business environment with an innovative perspective.
13) Communicates effectively, verbally and in writing, with people from different cultures and groups inside and outside the institution.
14) Supporting the universality of cultural rights, conscious of social justice; becomes an operator that respects the environment, institution, history and cultural heritage.

Ders - Öğrenme Kazanımı İlişkisi

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Has basic knowledge, concepts and current theoretical knowledge and current developments in the field of business administration.
2)	Understands the main actors, conditions and dynamics in the global business environment.
3)	Comprehends ethical, legal and security issues related to business life.
4)	Shares the results by reaching the right conclusions from the researches with effective data collection and analysis methods.
5)	Develops creative solutions to problems that may arise in business processes due to changes in the corporate environment.
6)	Plans the activities for the development of the employees under her responsibility and exhibits effective leadership.
7)	Takes responsibility for solving complex and unpredictable problems related to her field.
8)	Evaluates the advanced knowledge and skills acquired in the field of business with a critical approach.
9)	Supports personal and institutional development by adhering to the concept of lifelong learning.
10)	Shares his/her thoughts on the issues related to his/her field and solution proposals regarding the problems with experts and non-experts by supporting them with quantitative and qualitative data.
11)	By using a foreign language, monitors theoretical and applied knowledge in the field.
12)	Understands the importance and necessity of adapting to the changes in the complex and rapidly changing global business environment with an innovative perspective.
13)	Communicates effectively, verbally and in writing, with people from different cultures and groups inside and outside the institution.
14)	Supporting the universality of cultural rights, conscious of social justice; becomes an operator that respects the environment, institution, history and cultural heritage.

Öğrenme Etkinliği ve Öğretme Yöntemleri

Anlatım
Course

Ölçme ve Değerlendirme Yöntemleri ve Kriterleri

Yazılı Sınav (Açık uçlu sorular, çoktan seçmeli, doğru yanlış, eşleştirme, boşluk doldurma, sıralama)
Homework

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 40
Semester Final Exam	1	% 60
total		% 100
PERCENTAGE OF SEMESTER WORK		% 40
PERCENTAGE OF FINAL WORK		% 60
total		% 100

İş Yükü ve AKTS Kredisi Hesaplaması

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	14	3	42
Study Hours Out of Class	16	3	48
Midterms	1	40	40
Final	1	50	50
Total Workload			180