BUSINESS (ENGLISH) | |||||
Bachelor | TR-NQF-HE: Level 6 | QF-EHEA: First Cycle | EQF-LLL: Level 6 |
Course Code: | 1314002004 | ||||||||
Ders İsmi: | Quality Systems and Management | ||||||||
Ders Yarıyılı: |
Fall Spring |
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Ders Kredileri: |
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Language of instruction: | EN | ||||||||
Ders Koşulu: | |||||||||
Ders İş Deneyimini Gerektiriyor mu?: | No | ||||||||
Type of course: | Department Elective | ||||||||
Course Level: |
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Mode of Delivery: | Face to face | ||||||||
Course Coordinator : | Prof. Dr. Özlem Arzu AZER | ||||||||
Course Lecturer(s): | |||||||||
Course Assistants: |
Course Objectives: | 1. Enable students to understand the importance of quality in modern business scenarios to individuals, organizations, customers, suppliers, and society. 2. Identify and describe the key components and challenges of total quality management (TQM) and understand how organizations approach TQM deployment. 3. Acknowledge the role of attitudes, beliefs, behaviors, and ethics on quality. 4. Differentiate between internal and external customers and discern perceptions of quality and the effect on customer relations. 5. Differentiate between quality assurance and quality control. 6. Distinguish different quality improvement strategies such as TQM, ISO implementation of Lean Principles. 7. Familiarize students with effectiveness and efficiency principles as related to quality, productivity, and supply chain management. 8. Demonstrate value of understanding effective communication and behavioral styles. 9. Demonstrate problem solving with the use of quality tools. |
Course Content: | This course introduces the concepts, tools, and techniques used in quality cultures, effective team structures, measurement of quality, productivity, and competitiveness in the business administration processes. The course connects leadership, supplier-customer relationships, employee engagement, data collection and analysis, productivity, statistical process control, and other topics related to quality and customer satisfaction. |
The students who have succeeded in this course;
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Week | Subject | Related Preparation |
1) | The Total Quality Approach to Quality Management: Achieving Organizational Excellence | -- |
2) | Quality and Global Competitiveness | -- |
3) | Quality Management, Ethics, and Corporate Social Responsibility | -- |
4) | quality Culture: Changing Hearts, Minds, and Attitudes | -- |
5) | Customer Satisfaction, Retention, and Loyalty | -- |
6) | Education and Training | -- |
7) | Overcoming Politics, Negativity, and Conflict in the Workplace | -- |
8) | Midterm exam | -- |
9) | ISO 9000 and Total Quality: The Relationship | -- |
10) | Overview of Total Quality Tools | -- |
11) | Quality Function Deployment | -- |
12) | Optimizing and Controlling Processes through Statistical Process Control | -- |
13) | Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More | -- |
14) | Benchmarking | -- |
15) | Just-in-Time/Lean Manufacturing | -- |
16) | Final exam | --- |
Course Notes / Textbooks: | Quality Management for Organizational Excellence: Introduction to Total Quality, 8th Ed, Author: Goetsch & Davis, ISBN: 978-0-13-379185-3 , Publisher: Prentice Hall |
References: | -yok -none. |
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Program Outcomes | |||||||||||||
1) Has basic knowledge, concepts and current theoretical knowledge and current developments in the field of business administration. | |||||||||||||
2) Understands the main actors, conditions and dynamics in the global business environment. | |||||||||||||
3) Comprehends ethical, legal and security issues related to business life. | |||||||||||||
4) Shares the results by reaching the right conclusions from the researches with effective data collection and analysis methods. | |||||||||||||
5) Develops creative solutions to problems that may arise in business processes due to changes in the corporate environment. | |||||||||||||
6) Plans the activities for the development of the employees under her responsibility and exhibits effective leadership. | |||||||||||||
7) Takes responsibility for solving complex and unpredictable problems related to her field. | |||||||||||||
8) Evaluates the advanced knowledge and skills acquired in the field of business with a critical approach. | |||||||||||||
9) Supports personal and institutional development by adhering to the concept of lifelong learning. | |||||||||||||
10) Shares his/her thoughts on the issues related to his/her field and solution proposals regarding the problems with experts and non-experts by supporting them with quantitative and qualitative data. | |||||||||||||
11) By using a foreign language, monitors theoretical and applied knowledge in the field. | |||||||||||||
12) Understands the importance and necessity of adapting to the changes in the complex and rapidly changing global business environment with an innovative perspective. | |||||||||||||
13) Communicates effectively, verbally and in writing, with people from different cultures and groups inside and outside the institution. | |||||||||||||
14) Supporting the universality of cultural rights, conscious of social justice; becomes an operator that respects the environment, institution, history and cultural heritage. |
No Effect | 1 Lowest | 2 Low | 3 Average | 4 High | 5 Highest |
Program Outcomes | Level of Contribution | |
1) | Has basic knowledge, concepts and current theoretical knowledge and current developments in the field of business administration. | |
2) | Understands the main actors, conditions and dynamics in the global business environment. | |
3) | Comprehends ethical, legal and security issues related to business life. | |
4) | Shares the results by reaching the right conclusions from the researches with effective data collection and analysis methods. | |
5) | Develops creative solutions to problems that may arise in business processes due to changes in the corporate environment. | |
6) | Plans the activities for the development of the employees under her responsibility and exhibits effective leadership. | |
7) | Takes responsibility for solving complex and unpredictable problems related to her field. | |
8) | Evaluates the advanced knowledge and skills acquired in the field of business with a critical approach. | |
9) | Supports personal and institutional development by adhering to the concept of lifelong learning. | |
10) | Shares his/her thoughts on the issues related to his/her field and solution proposals regarding the problems with experts and non-experts by supporting them with quantitative and qualitative data. | |
11) | By using a foreign language, monitors theoretical and applied knowledge in the field. | |
12) | Understands the importance and necessity of adapting to the changes in the complex and rapidly changing global business environment with an innovative perspective. | |
13) | Communicates effectively, verbally and in writing, with people from different cultures and groups inside and outside the institution. | |
14) | Supporting the universality of cultural rights, conscious of social justice; becomes an operator that respects the environment, institution, history and cultural heritage. |
Anlatım | |
Course |
Yazılı Sınav (Açık uçlu sorular, çoktan seçmeli, doğru yanlış, eşleştirme, boşluk doldurma, sıralama) | |
Homework |
Semester Requirements | Number of Activities | Level of Contribution |
Midterms | 1 | % 40 |
Semester Final Exam | 1 | % 60 |
total | % 100 | |
PERCENTAGE OF SEMESTER WORK | % 40 | |
PERCENTAGE OF FINAL WORK | % 60 | |
total | % 100 |
Activities | Number of Activities | Duration (Hours) | Workload |
Course Hours | 14 | 3 | 42 |
Study Hours Out of Class | 16 | 3 | 48 |
Midterms | 1 | 40 | 40 |
Final | 1 | 50 | 50 |
Total Workload | 180 |