PSYCHOLOGY
Bachelor	TR-NQF-HE: Level 6	QF-EHEA: First Cycle	EQF-LLL: Level 6

Ders Genel Tanıtım Bilgileri

Course Code:

1311002072

Ders İsmi:

Conflict Management and Negotiation Techniques

Ders Yarıyılı:

Fall

Ders Kredileri:

Theoretical	Practical	Credit	ECTS
3	0	3	5

Language of instruction:

Ders Koşulu:

Ders İş Deneyimini Gerektiriyor mu?:

Type of course:

Bölüm Seçmeli

Course Level:

Bachelor

TR-NQF-HE:6. Master`s Degree

QF-EHEA:First Cycle

EQF-LLL:6. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi Fatma GÖRAL

Course Lecturer(s):

Course Assistants:

Dersin Amaç ve İçeriği

Course Objectives:

The objective of this course is to teach students the fundamentals of conflict resolution and negotiation techniques; to help them develop effective communication skills in various conflict scenarios, and to enable them to develop applicable resolution strategies in their personal and professional lives.

Course Content:

Ders Amacı / Course Objective:
Bu dersin amacı, öğrencilere çatışma çözümleme ve müzakere tekniklerinin temellerini öğretmek; çeşitli çatışma senaryolarında etkili iletişim becerilerini geliştirmelerine yardımcı olmak ve kişisel ve profesyonel yaşamlarında uygulanabilir çözüm stratejileri geliştirmelerini sağlamaktır.

The objective of this course is to teach students the fundamentals of conflict resolution and negotiation techniques; to help them develop effective communication skills in various conflict scenarios, and to enable them to develop applicable resolution strategies in their personal and professional lives.

Ders İçeriği / Course Content:
Çatışma Yönetimi: Temel Kavramlar ve Teoriler
Müzakere Süreci ve Stratejileri
İletişim Becerileri ve Çatışma Çözümlemede Etkili İletişim
Duygusal Zeka ve Çatışmalarda Rolü
Kültürlerarası Çatışma Yönetimi
Araçlar ve Teknikler: Mediyasyon ve Arabuluculuk
Kişisel Farkındalık ve Kendini Geliştirme
Takım ve Organizasyon İçinde Çatışma Yönetimi
Etik ve Çatışma Yönetiminde Etik Davranış
Örnek Olay İncelemeleri ve Analizi
Conflict Management: Basic Concepts and Theories
Negotiation Process and Strategies
Communication Skills and Effective Communication in Conflict Resolution
Emotional Intelligence and Its Role in Conflicts
Cross-Cultural Conflict Management
Tools and Techniques: Mediation and Arbitration
Personal Awareness and Self-Improvement
Conflict Management in Teams and Organizations
Ethics and Ethical Behavior in Conflict Management
Case Studies and Analysis

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) Understanding the basic concepts of conflict management and negotiation processes.
2 - Skills
Cognitive - Practical
1) Ability to use effective communication and listening skills in conflict scenarios
2) Applying conflict management strategies in various cultural contexts.
3 - Competences
Communication and Social Competence
Learning Competence
Field Specific Competence
1) Developing personal awareness and exhibiting ethical behavior in conflict resolution.
Competence to Work Independently and Take Responsibility
1) Capability to approach and resolve conflicts using emotional intelligence.

Ders Akış Planı

Week	Subject	Related Preparation
1)	Introduction to Conflict Management and Negotiation	Articles
2)	Types and Sources of Conflicts	Articles
3)	Negotiation Process and Preparation Stages	Articles
4)	Communication Skills and Communication in Conflict	Articles
5)	Emotional Intelligence and Conflict Resolution	Articles
6)	Quiz	Articles
7)	Mediyasyon ve Arabuluculuk Teknikleri	Articles
8)	Midterm	Articles
9)	Conflict Management in Teams	Articles
10)	Organizational Conflicts and Management	Articles
11)	Personal Awareness and Self-Improvement	Articles
12)	Ethics and Ethical Behavior in Conflict Management	Articles
13)	Case Study Analysis: Family Conflicts	Articles
14)	Örnek Olay Analizi: İş Yerinde Çatışmalar	Articles
15)	Case Study Analysis: International Conflicts	Articles
16)	Final exam	Articles

Sources

Course Notes / Textbooks:	Öğretim üyesi sunumları
References:	Makaleler

Ders - Program Öğrenme Kazanım İlişkisi

Ders Öğrenme Kazanımları	1	2	4	3	5
Program Outcomes
1) Knows the basic concepts and subfields of the science of psychology. Uses the knowledge based on theoretical practice in the field of study.
2) Knows the basic research methods of the science of psychology, applies and interprets the data obtained.
3) Our graduates are aware of their competence and competencies in their studies in the field.
4) Our graduates continue their professional development by constantly following local and universal developments that will contribute to their professional life.
5) Our graduates contribute to their field by having effective communication and problem solving skills.
6) Our graduates know the ethical values of psychology science and respect differences.
7) Our graduates know the social and universal effects of the field of study and its legal consequences.
8) Our graduates are knowledgeable about other fields related to psychology. Uses this knowledge in collaborative work.
9) Follows the English literature and basic resources in the field of psychology.

Ders - Öğrenme Kazanımı İlişkisi

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Knows the basic concepts and subfields of the science of psychology. Uses the knowledge based on theoretical practice in the field of study.
2)	Knows the basic research methods of the science of psychology, applies and interprets the data obtained.
3)	Our graduates are aware of their competence and competencies in their studies in the field.
4)	Our graduates continue their professional development by constantly following local and universal developments that will contribute to their professional life.
5)	Our graduates contribute to their field by having effective communication and problem solving skills.
6)	Our graduates know the ethical values of psychology science and respect differences.
7)	Our graduates know the social and universal effects of the field of study and its legal consequences.
8)	Our graduates are knowledgeable about other fields related to psychology. Uses this knowledge in collaborative work.
9)	Follows the English literature and basic resources in the field of psychology.

Öğrenme Etkinliği ve Öğretme Yöntemleri

Anlatım
Beyin fırtınası /Altı şapka
Course

Ölçme ve Değerlendirme Yöntemleri ve Kriterleri

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Quizzes	1	% 20
Midterms	1	% 40
Semester Final Exam	1	% 40
total		% 100
PERCENTAGE OF SEMESTER WORK		% 60
PERCENTAGE OF FINAL WORK		% 40
total		% 100

İş Yükü ve AKTS Kredisi Hesaplaması

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	16	3	48
Study Hours Out of Class	16	6	96
Quizzes	1	6	6
Midterms	1	6	6
Final	1	6	6
Total Workload			162