PSYCHOLOGY
Qualification Awarded	Program Süresi	Toplam Kredi (AKTS)	Öğretim Şekli	Yeterliliğin Düzeyi ve Öğrenme Alanı
Bachelor's (First Cycle) Degree	4	240	FULL TIME	TYÇ, TR-NQF-HE, EQF-LLL, ISCED (2011):Level 6 QF-EHEA:First Cycle TR-NQF-HE, ISCED (1997-2013): 31

Ders Genel Tanıtım Bilgileri

Course Code:

1311002072

Ders İsmi:

Conflict Management and Negotiation Techniques

Ders Yarıyılı:

Spring

Ders Kredileri:

Theoretical	Practical	Labs	Credit	ECTS
3	0	0	3	5

Language of instruction:

Ders Koşulu:

Ders İş Deneyimini Gerektiriyor mu?:

Other Recommended Topics for the Course:

Type of course:

Bölüm Seçmeli

Course Level:

Bachelor

TR-NQF-HE:6. Master`s Degree

QF-EHEA:First Cycle

EQF-LLL:6. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Dr.Öğr.Üyesi Fatma GÖRAL

Course Lecturer(s):

Course Assistants:

Dersin Amaç ve İçeriği

Course Objectives:

The objective of this course is to teach students the fundamentals of conflict resolution and negotiation techniques; to help them develop effective communication skills in various conflict scenarios, and to enable them to develop applicable resolution strategies in their personal and professional lives.

Course Content:

Ders Amacı / Course Objective:
Bu dersin amacı, öğrencilere çatışma çözümleme ve müzakere tekniklerinin temellerini öğretmek; çeşitli çatışma senaryolarında etkili iletişim becerilerini geliştirmelerine yardımcı olmak ve kişisel ve profesyonel yaşamlarında uygulanabilir çözüm stratejileri geliştirmelerini sağlamaktır.

The objective of this course is to teach students the fundamentals of conflict resolution and negotiation techniques; to help them develop effective communication skills in various conflict scenarios, and to enable them to develop applicable resolution strategies in their personal and professional lives.

Ders İçeriği / Course Content:
Çatışma Yönetimi: Temel Kavramlar ve Teoriler
Müzakere Süreci ve Stratejileri
İletişim Becerileri ve Çatışma Çözümlemede Etkili İletişim
Duygusal Zeka ve Çatışmalarda Rolü
Kültürlerarası Çatışma Yönetimi
Araçlar ve Teknikler: Mediyasyon ve Arabuluculuk
Kişisel Farkındalık ve Kendini Geliştirme
Takım ve Organizasyon İçinde Çatışma Yönetimi
Etik ve Çatışma Yönetiminde Etik Davranış
Örnek Olay İncelemeleri ve Analizi
Conflict Management: Basic Concepts and Theories
Negotiation Process and Strategies
Communication Skills and Effective Communication in Conflict Resolution
Emotional Intelligence and Its Role in Conflicts
Cross-Cultural Conflict Management
Tools and Techniques: Mediation and Arbitration
Personal Awareness and Self-Improvement
Conflict Management in Teams and Organizations
Ethics and Ethical Behavior in Conflict Management
Case Studies and Analysis

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) Understanding the basic concepts of conflict management and negotiation processes.
2 - Skills
Cognitive - Practical
1) Ability to use effective communication and listening skills in conflict scenarios
2) Applying conflict management strategies in various cultural contexts.
3 - Competences
Communication and Social Competence
Learning Competence
Field Specific Competence
1) Developing personal awareness and exhibiting ethical behavior in conflict resolution.
Competence to Work Independently and Take Responsibility
1) Capability to approach and resolve conflicts using emotional intelligence.

Ders Akış Planı

Week	Subject	Related Preparation
1)	Introduction to Conflict Management and Negotiation	Articles
2)	Types and Sources of Conflicts	Articles
3)	Negotiation Process and Preparation Stages	Articles
4)	Communication Skills and Communication in Conflict	Articles
5)	Emotional Intelligence and Conflict Resolution	Articles
6)	Quiz	Articles
7)	Mediyasyon ve Arabuluculuk Teknikleri	Articles
8)	Midterm	Articles
9)	Conflict Management in Teams	Articles
10)	Organizational Conflicts and Management	Articles
11)	Personal Awareness and Self-Improvement	Articles
12)	Ethics and Ethical Behavior in Conflict Management	Articles
13)	Case Study Analysis: Family Conflicts	Articles
14)	Örnek Olay Analizi: İş Yerinde Çatışmalar	Articles
15)	Case Study Analysis: International Conflicts	Articles
16)	Final exam	Articles

Sources

Course Notes / Textbooks:	Öğretim üyesi sunumları
References:	Makaleler

Ders - Program Öğrenme Kazanım İlişkisi

Ders Öğrenme Kazanımları	1	2	4	3	5
Program Outcomes
1) Knows the theories, different approaches and perspectives related to psychology and knows the basic concepts and terms related to psychology.
2) Knows the process of psychology becoming a science from a historical perspective, its approach to emotional, behavioral and mental processes in this process and the scientific methods used to investigate these processes.
3) Knows the working subjects and methods of the subfields of psychology and defines the duties of psychologists working in these fields.
4) To be able to deal with the human being as a biological, psychological, sociological and cultural whole and to be able to establish a relationship with related disciplines in this sense.
5) Knows the salient emphases of the major theories, approaches and perspectives of psychology (behavioral, biological, cognitive, evolutionary, humanistic, psychodynamic and sociocultural).
6) Knows the basic principles and methods of psychological assessment and gains basic interview skills.
7) Have a basic level of knowledge about commonly used measurement tools in related subfields of psychology.
8) To have the knowledge and skills required to conduct research in the field of psychology, to find a problem, to create a research design, to collect data, to determine appropriate data analysis, to interpret and report findings.
9) To have a good understanding of scientific thinking in psychology; to use critical thinking and reasoning skills.
10) Knows the ethical principles, values and practices of psychology.

Ders - Öğrenme Kazanımı İlişkisi

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Knows the theories, different approaches and perspectives related to psychology and knows the basic concepts and terms related to psychology.
2)	Knows the process of psychology becoming a science from a historical perspective, its approach to emotional, behavioral and mental processes in this process and the scientific methods used to investigate these processes.
3)	Knows the working subjects and methods of the subfields of psychology and defines the duties of psychologists working in these fields.
4)	To be able to deal with the human being as a biological, psychological, sociological and cultural whole and to be able to establish a relationship with related disciplines in this sense.
5)	Knows the salient emphases of the major theories, approaches and perspectives of psychology (behavioral, biological, cognitive, evolutionary, humanistic, psychodynamic and sociocultural).
6)	Knows the basic principles and methods of psychological assessment and gains basic interview skills.
7)	Have a basic level of knowledge about commonly used measurement tools in related subfields of psychology.
8)	To have the knowledge and skills required to conduct research in the field of psychology, to find a problem, to create a research design, to collect data, to determine appropriate data analysis, to interpret and report findings.
9)	To have a good understanding of scientific thinking in psychology; to use critical thinking and reasoning skills.
10)	Knows the ethical principles, values and practices of psychology.

Öğrenme Etkinliği ve Öğretme Yöntemleri

Anlatım
Beyin fırtınası /Altı şapka
Course

Ölçme ve Değerlendirme Yöntemleri ve Kriterleri

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Quizzes	1	% 20
Midterms	1	% 40
Semester Final Exam	1	% 40
total		% 100
PERCENTAGE OF SEMESTER WORK		% 60
PERCENTAGE OF FINAL WORK		% 40
total		% 100

İş Yükü ve AKTS Kredisi Hesaplaması

Activities	Number of Activities	Duration (Hours)	Workload
Course Hours	16	3	48
Study Hours Out of Class	16	6	96
Quizzes	1	6	6
Midterms	1	6	6
Final	1	6	6
Total Workload			162